Delivery and Returns
When should I expect delivery of my order?
We generally make to order. Which means when you order something from us, we've personally made it just for you. We aim to create and dispatch your jewellery within 2-3 working days.
Delivery times will then depend on the shipping option you select at check out. Express delivery options are available to expedite delivery. In general we expect UK delivery to take 1 working day, Europe to take 3-5 working days and the Rest of the World to take 5-7 working day.
How much is delivery?
UK: We are happy to offer free delivery on all UK orders (please note there is no tracking with the free delivery option)
UK Expedited: Guaranteed Next Day Delivery (Mon-Fri) is £7.95 (full tracking)
Europe: From £4.95
Rest of World: From £5.95
Do you deliver internationally?
Yes! Although our jewellery is designed and handmade in the UK, we ship worldwide. Please select an international delivery option at checkout.
Please be aware that local customs and duties costs may be payable on importing your order into your country.
How do I qualify for free delivery?
We offer free UK delivery on all orders. Simply add the items to you basket, enter a valid UK address and select the free delivery option at checkout. Please note that there is no tracking available on the free delivery option, and is not a guaranteed 24 hour service (although in the vast majority of cases it does arrive the next working day).
What is your returns policy?
We offer a 30 day money back guarantee across all items, excluding earrings and personalised items. Simply return the items, along with the packaging they came with. Unfortunately due to hygiene reasons we cannot accept returns on earrings. If you are in any way dissatisfied with your purchase please get in touch via the Contact page and we will get back to you as soon as possible.