FAQs

Do you gift wrap orders?

All our deliveries come beautifully presented, and gift wrapped. As standard they come without a price tag, or physical receipt. So they can be sent directly to another recipient as a present. Receipts are emailed across to the buyer. There is also an option to add a free short gift message at checkout.

What are your delivery times/costs?

Please see our Delivery & Returns page here.

Do you ship internationally?

Yes! We make and dispatch from the UK but ship internationally. Please see our rates and other information on shipping on our Delivery & Returns page here.

Please be aware that local customs and duties costs may be payable on importing your order into your country. 

Do you accept bespoke orders?

If you want a slight variation on one of our designs, or have an idea for something completely new, please do get in touch via our Contact page. We are always happy to talk about pearl earrings! 

Please note that we can't accept returns on any bespoke items.

What is gold filled?

Gold filled is a superior type of gold coating to gold plated or gold vermeil. Gold filled items use a much thicker coating of gold than both gold plating and gold vermeil, whose coating is so thin it regularly rubs off over time.

In particular 14k GF (the type we use) means that the gold content of our 14k gold filled items is at least 5%. This means our gold items contain 100 times more gold than gold plated!

This ensures pieces last much longer without tarnishing, so you can be sure they'll stay looking great and are kind to sensitive skin. 

What is your returns policy?

Please see our Delivery and Returns page here for more information.

 

I've lost one earring, can I purchase just one as a replacement?

In most cases, yes you can. Please contact us via email or our Contact Us Page for more details.